Returns & Exchanges
We want every piece to feel as considered on you as it did in our atelier. If the fit is not right, you have 14 days from delivery to exchange or return eligible items.
REQUEST
Email care@inora.com or WhatsApp +880 1700 000000 with your order number within 14 days of delivery.
PACK
Return the piece unworn and unwashed, with tags and hygiene seals intact, in its original box.
COLLECT
We arrange a free courier pickup inside Dhaka; elsewhere we share a prepaid return label.
RESOLVE
Once inspected, your exchange ships within 2 days or your refund is issued within 5–7 business days.
Eligible for return
- — Bras and bralettes with hygiene seals intact
- — Loungewear and sleepwear, unworn with tags
- — Robes, camisoles and slips
- — Socks and thermals in sealed packaging
- — Any piece received faulty or incorrect
Final sale
- — Panties, briefs and thongs (hygiene)
- — Bodysuits and shapewear with seals removed
- — Pieces marked Final Sale or archive discount
- — Items worn, washed, altered or scented
- — Gift cards
Refunds & exchanges
Refunds are issued to the original payment method. bKash, Nagad and Rocket refunds land within 3–5 business days; card refunds within 5–7 business days depending on your bank. Cash-on-delivery orders are refunded via mobile financial service to the number provided at checkout.
Exchanges are subject to availability. If your requested size or colour is unavailable, we will offer store credit valid for 12 months or a full refund — your choice, always.
Original delivery charges are non-refundable unless the piece arrived faulty or we sent the wrong item, in which case we cover shipping both ways.
START A RETURN